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TechValleyHost is the true definition of managed hosting. At TechValleyHost, providing outstanding service is at the core of our culture. We believe that you are entitled to extraordinary support at an affordable price with technology and infrastructure that you can trust. That critical balance is the key to our success and the reason for the overwhelming satisfaction of our customers.
Our staff is ready to provide assistance 24x7x365. Whether you contact us by phone or email, you will speak with a knowledgeable and professional representative trained to deal with a broad range of technical scenarios.
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Server and Network
At TechValleyHost, we provide complete network and server hardware support. Sleep soundly knowing that if your server hardware fails at 2 AM, we’ll replace it immediately and proactively notify you of the situation.
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Config Changes |
Monitoring |
Troubleshooting |
Repair |
Upgrades |
| Network |
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| Server Hardware |
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Initial Setup and Configuration |
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TechValleyHost will install and configure your servers exactly to your specifications. If you need advice on the optimal configuration for your application, our knowledgeable Linux and Windows engineers provide expert advice, setup, and deployment services. We will also provide technical support services to help you become familiar with any software we provide. |
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Monitoring |
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Every server package includes monitoring for ICMP and 2 ports or services that you specify. We provide free emergency response with every dedicated server plan. If your server encounters a problem, we will respond immediately and proactively notify you. Additional monitoring can be purchased for a fee. The advanced monitoring package monitors up to 6 additional ports and services for $35.00 month. |
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Troubleshooting |
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The TechValleyHost staff will assist you with troubleshooting server issues free of charge to determine root cause of any problems you are experiencing. This service applies to hardware or software provided by TechValleyHost. Troubleshooting code or third party applications is excluded. |
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Upgrades |
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You can upgrade your server or software at any time. At TechValleyHost, we provide a flexible environment where you can upgrade easily to meet the demands of your business. Upgrading hardware or software is generally fee-based work. Due to the wide variety of possibilities for expansion, pricing varies. Please contact us for details. |
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Supported Software |
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We provide you with complete control over your dedicated servers to install any software your business requires. Our technical support staff is trained on a wide variety of software applications in order to assist our customers. We can provide technical support for the software applications listed below. We are here to serve you, so please let us know if you require technical support for something not on this list and we will make every effort to accommodate you: |
Windows:
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FTP: IIS FTP |
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Webserver: IIS |
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Mail Server: SmarterMail |
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Application Server: ColdFusion, JRun |
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Web Scripting: ASP.NET, PHP, ActivePerl, CFML |
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Control Panel: Ensim |
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DNS Server: Microsoft DNS Server |
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Database Server: Microsoft SQL Server 7.0 and 2000, MySQL |
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Statistics Server: SmarterStats |
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Linux: |
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FTP: ProFTPd |
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Webserver: Apache |
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Mail Server: Exim, Sendmail |
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Application Server: Caucho Resin, Tomcat, ColdFusion |
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Web Scripting: Perl, PHP, Python, CFML |
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Control Panel: Ensim, Plesk |
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DNS Server: Bind, Bind DLZ |
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Database Server: MySQL, Postgres |
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Statistics Server: Webalizer |
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